Frequently Asked Questions
No, we are an online only store. You can place your order on our website and select shipping or contactless pickup on the checkout page.
No, we do not.
Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers.
Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.
This includes, but is not limited to:
Vibrators And Dildos
Douche/Enema Kits
Anal Toys, Beads And Plugs
Cock And Ball Devices, Cock Rings And Cock Sleeves
Gags And Ropes
Lingerie And Men's Wear
Lubes, massage oils, and condoms, are also not returnable.
You can pick up your order at any time once you receive the email and text message with the locker number and lock code 7 days a week. The lockers are located outside.
Yes, you can find them under the XXX DVDs category on our store website or from our home page.
We are located in the West Sacramento CA area. Once you place your order online and you select contactless pickup on the check out page we will let you know our complete address for pickup.
When it comes to billing, your credit card statement and shipping label will mention our corporation name and will not mention sex toys. When it comes to shipping or picking up your sex toys, your items will come wrapped in, on see through, white or black plastic bags. As part of our quality control process we remove all items from the retail packaging to inspect and test the items before wrapping them for sale. This eliminates you from having to throw away the retail packaging in your own trash.
Contactless pickup is free. (Sacramento area)
Standard shipping is free when you purchase $100 or more, otherwise the cost is $8.99. Ships USPS or FedEx. Air shipment will ship via FedEx Upgrade to 2 Day Air for $20.99 Upgrade to 3 Day Air for $18.99
If you select standard shipping, you order will arrive within 2-7 business day. If you upgrade your order to 2 day air, it will arrive within 2 business days from the ship date. If you upgrade to 3 day air, it will arrive with 3 business days from the ship date.
If you selected contactless pickup you order will be ready within 15-20 minutes.
Once you place your it will take us about 15-20 minutes to get your order ready for pick up. You can place your orders from 10 a.m. to 1 a.m. Sunday through Thursday and 10 a.m . to 2 a.m. on Friday and Saturday.
If any item is defective within 30 days of purchase, we will replace it with the same item or if we don't have the exact item we will replace it with something similar or refund your money. This excluded DVDs, or any accessories. Go to the Defect Products contact form, please have your order number and what the defect is of the product in question.
No, all orders must be placed online through our website. We accept Paypal, all major credit/debit cards and Apple Pay on supported devices.
Yes. We keep our inventory up to date. We do not allow back orders, and we do not drop ship orders. All orders are shipped from our warehouse in CA.