Frequently Asked Questions
No, we are an online only store. You can place your order on our website and select shipping or contactless pickup on the checkout page.
No, we do not.
Due to the intimate nature of our products, we cannot accept returns or exchanges unless the item is defective. This policy ensures the health, safety, and peace of mind of our customers. Items that come into contact with any body part or fluid are non-returnable and non-resalable once they leave our warehouse. This includes, but is not limited to: vibrators, dildos, douche/enema kits, anal toys, beads, plugs, cock and ball devices, cock rings, cock sleeves, gags, ropes, lingerie, men's wear, lubes, massage oils, and condoms.
You can pick up your order at any time once you receive the email and text message with the locker number and lock code 7 days a week. The lockers are located outside.
Yes, you can find them under the XXX DVDs category on our store website or from our home page.
We are located in the West Sacramento CA area. Once you place your order online and you select contactless pickup on the check out page we will let you know our complete address for pickup.
When it comes to billing, your credit card statement and shipping label will mention our corporation name and will not mention sex toys. When it comes to shipping or picking up your sex toys, your items will come wrapped in, on see through, white or black plastic bags. As part of our quality control process we remove all items from the retail packaging to inspect and test the items before wrapping them for sale. This eliminates you from having to throw away the retail packaging in your own trash.
Contactless pickup is free in the Sacramento area. Standard shipping is free for orders over $100; otherwise, it costs $8.99 and ships via USPS or FedEx. Air shipment options via FedEx are available: 2-Day Air for $20.99 and 3-Day Air for $18.99.
For standard shipping, your order will arrive within 2-7 business days. If you choose 2-day air, it will arrive within 2 business days from the ship date. For 3-day air, it will arrive within 3 business days from the ship date. Contactless pickup orders will be ready within 15-20 minutes.
Your pickup order will be ready in about 15-20 minutes after placing it. You can place orders from 10 a.m. to 1 a.m. Sunday through Thursday, and from 10 a.m. to 2 a.m. on Friday and Saturday.
If you receive a defective item within 30 days of purchase, we will replace it with the same item or a similar one if the exact item is unavailable. Alternatively, we can refund your money. This excludes DVDs and accessories. Please visit the Defective Products contact form with your order number and details of the defect.
No, all orders must be placed online through our website. We accept Paypal, all major credit/debit cards and Apple Pay on supported devices.
Yes. We keep our inventory up to date. We do not allow back orders, and we do not drop ship orders. All orders are shipped from our warehouse in CA.